Privacy Policy

1. Information We Collect

We collect the following types of information:

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  Account Information: Name, email, phone number, and profile photo when you register via Google sign-in.
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  Booking Information: Trip selections, payment details, participant information, and preferences.
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  Usage Data: Browser type, device information, IP address, and interaction with our website.
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  Communications: Messages you send via our contact form or WhatsApp.

2. How We Use Your Information

We use your information to:

• • Process and manage your trip bookings and payments.
• • Send booking confirmations, payment reminders, and trip updates.
• • Improve our services and website experience.
• • Respond to your inquiries and provide customer support.

3. Data Sharing

We do not sell your personal data. We may share information with:

• • Payment processors (MTN MoMo, Orange Money) to complete transactions.
• • Communication services (WhatsApp, email) for trip notifications.
• • Legal authorities when required by law.

4. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication (JWT), and protected database access to safeguard your personal information.

5. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at info@travelcam237.com.

6. Cookies

We use essential cookies for authentication and session management. Analytics cookies may be used to understand site usage patterns. You can control cookie preferences in your browser settings.

7. Media & Photography Release

TravelCam frequently captures photos and videos during our trips to showcase authentic experiences on our platform and promotional materials. By participating in a TravelCam trip, you consent to being filmed and photographed. If you prefer not to be included in public media, please notify your trip coordinator privately before departure, and we will respect your privacy.

8. Payment Data Storage

We take your financial security seriously. TravelCam does not store sensitive financial data, such as Mobile Money PINs or credit card numbers, on our servers. All transactions are securely processed directly through verified third-party payment gateways (e.g., MTN Mobile Money, Orange Money) utilizing end-to-end encryption.

9. Children's Privacy

Our services are designed for individuals aged 18 and older. We do not knowingly collect personal identifying information from minors without explicit, verifiable consent from a parent or legal guardian prior to booking a family-inclusive trip.

10. Data Retention & Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory legal, accounting, and tax obligations. Once retention periods expire, your data is securely deleted or anonymized.

11. Third-Party Error Tracking & Analytics

To ensure a smooth and stable booking experience, our platform utilizes modern third-party monitoring tools (such as Sentry). These tools securely and automatically log crash data, including anonymized device details and IP addresses, exclusively for technical diagnostics and performance optimization.

12. International Data Transfers

Given the global nature of modern cloud computing, your data may be transferred to, and systematically stored on, highly secure cloud infrastructure located outside of Cameroon. Strict encryption and data-protection protocols are enforced regardless of server location.

13. Marketing & Communication Opt-Out

By creating an account, you consent to receive periodic promotional outreach and trip updates via Email or WhatsApp. You maintain the immediate right to withdraw this consent and unsubscribe from all marketing communications at any time simply by clicking 'Unsubscribe' or notifying our support channel.

14. Contact

For privacy-related questions, contact our Data Protection Team at privacy@travelcam237.com.